Uber Wait Time Fee

Uber Sends Notifications Via App and Email For Wait Time Fee Refunds

By PVA National Staff


In response to a settlement agreement with the Department of Justice (DOJ), Uber is crediting more than 65,000 eligible riders with disabilities double the amount of wait time fees charged.

Uber sent emails and app notifications to eligible riders. Eligible riders should review their emails and Uber app in the “Uber hub” section to check whether they received a notification that they are eligible for ride credits or, in some cases, money payments.

In April 2016, Uber began charging customers wait time fees if the rider was unable to board the vehicle within two minutes.

A lawsuit, filed in November 2021, alleged Uber violated the Americans with Disabilities Act by discriminating against people with disabilities for failing to modify its policy for individuals, who because of their disability, may need additional time to board the vehicle. In the DOJ settlement, Uber agreed to refund eligible riders and provide wait time fee waivers for future trips.

For the next two years, Uber will waive wait time fees for riders with disabilities who self-certify that they, or someone with whom they frequently travel, needs additional time to board a vehicle.

Riders must fill out a waiver on the Uber app or online. Riders who do not fill out the waiver, but are charged wait time fees, can request a refund within 30 days. Information about the waivers is available on Uber’s website.

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